23 Troubleshooting
This section lists and answers many of the questions phone users most
frequently ask.
Problem
Possible cause
Possible solution
My phone isn’t
charging.
The charger and the phone
are not properly connected.
Securely connect the
charger to the phone.
The charger is not properly
plugged in.
Ensure that the
charger is plugged in
correctly.
My phone isn’t
making or
answering
calls.
The battery is not charged.
Charge the battery.
The signal strength is too
low.
If you are indoors,
move toward a
window.
I can’t listen to
my voice
messages.
You don’t have voice mail
service.
This is a provider
dependent feature.
Please call your
wireless service
provider.
You have not set up your
voice mailbox with your
service provider.
The voice mail number you
have saved is incorrect.
You have forgotten your
password or are entering in
incorrectly.
Your voice mail number is
not saved in the phone.
Refer to “Set up your
voice mailbox” on
page 35.
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Q. What if my phone is lost of stolen?
A. Contact your service provider immediately.
Q. Does the phone have to be turned on in order for me to receive a
call?
A. Yes; however, even with the phone off, your caller can leave a voice
mail (if you have activated that service with your wireless provider).
Q. How do I turn off the ringer when I’m in a meeting or don’t want
to be disturbed?
A. Briefly press the power key until the main menu appears and scroll to
Silent. Press OK.
Q. How do I keep others from using my phone to make unauthorized
calls?
Your phone has a four-digit lock code that lets you prevent others
from using your phone. The default lock code is 1234. Nokia
recommends that you change this code immediately. For more detail
on this feature, see “Phone lock” on page 69.
Q. How do I keep others from changing important settings on my
phone?
A. Your phone has a five-digit default security code which controls
access to certain phone feature settings. The default security code is
12345. Nokia recommends that you change this code immediately.
Q. How do I keep from accidentally pressing the keys?
A. To prevent accidental key presses, press and hold
or press Menu
to lock the keypad. Please remember that this does not prevent
misuse of the phone.
To unlock the keypad, press Unlock and
.
Q. If I have locked the keypad or activated the phone lock, how do I
quickly answer an incoming call?
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A. To answer the call, simply press
and answer the call.
When you are finished with the call, press
.
Q. How do I make the ringing volume louder?
A. Press Menu 3-1-2-2 (Menu > Profiles > Normal > Customize >
Ringing volume). Scroll to the desired volume level and press OK.
Q. How do I change the ringing tone?
A. Press Menu 3 (Menu > Profiles) and scroll through the list of profiles
until you find the one for which you want to set the ringing tone.
Press Options.
•
Scroll to Customize and press OK.
•
Scroll to Ringing tone. Press Select.
•
Scroll through the options. After you hear the tone you want to
use, press OK.
Q. How do I store my voice mailbox number?
A. Press Menu 1-3-2 (Menu > Messages > Voice Messages > Voice
mailbox number). Enter your voice mailbox phone number and press
OK. The number is saved. Then the following message appears: Save
hidden voice mailbox password? Press Yes to save this number.
If your phone number changes, you will have to save a new voice
mailbox number.
Q. How do I call my voice mailbox number (retrieve voice messages)?
A. When your phone alerts you to new voice messages, press Listen and
follow the instructions on the phone. Press Exit to listen at a later
time.
To return and listen to your voice messages, perform one of the
following actions:
• Press and hold
.
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OR
• Press Menu 1-3-1 (Messages > Voice messages > Listen to voice
messages). The message Calling voice mailbox appears on the
screen. Follow the prompts to access your messages.
Q. How do I find my phone’s model number and ESN (electronic
serial number)?
A. The model number and ESN numbers are located on a label under the
phone’s battery. Turn your phone off, remove the back cover and then
remove the battery from the phone.
Q. How do I redial the last-dialed number.
A. Press
twice, quickly.
Q. How do I assign a key to 1-touch dialing?
A. Press Names and scroll to 1-touch dialing and press Select.
Scroll to the first key number that includes the message (empty) and
press Assign. Scroll to the name or number to be assigned this key
and press Select.
Repeat these steps as many times as necessary. You can assign
numbers 2 through 8 as 1-touch numbers.
Q. How do I find out how many memory locations are in the phone?
A. Press Names and scroll to Options. Press Select. Scroll to Memory
status and press Select again.
A message appears that says Phone: xx free, xx in use where xx
indicates the amount of memory locations.
Q. How can I change the contrast of my phone’s display?
A. The contrast of your phone’s display is fixed and cannot be changed.
Q. How do I clear my call timers?
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A. WARNING: The clearing of call timers cannot be undone. Press Menu
2-5-5 (Call log > Call timers > Clear timers). Press OK.
At the Security code prompt, enter your five-digit security code and
press OK.
Q. How can I download a custom ringing tone?
A. This is a provider dependent feature. Please contact your service
provider for more information.
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